Trying to submit return today but the scanband will not print on CA 568. How do I resolve?

[sue-brant]

When I open the form and click print to preview at the bottom and print, it includes the Scanband Smart Worksheet but does not populate the Scanband.  How do I correct?

[ryan-here-to-help]

Can you confirm if you are E-Filing or mailing your return?

E-Filing:

• If you are E-Filing, even if the information doesn't come up in a print preview the information will be submitted to the IRS when your return is submitted. 

Mailed Return:

• If you are printing and mailing your return, just try printing the specific page to see if you are still having an issue?

Note, that for security purposes some information isn't visible during a print preview, but the information will show up when you print the final version of the form to send to the IRS. 

[sue-brant]

TurboTax cannot efile these forms.  Printing is the problem...it is not printing properly.  I had to manually key the data into a form from CA's FTB website so I could print and mail that.  

[buidl]

Did you fix the problem?

[sue-brant]

No - I had to manually key the data into a form from CA's FTB website so I could print and mail that.  

[RT9]

I am having the same problem. Has anyone found a solution to this issue?

Thanks

[CassLO]

Please see the TurboTax link below for help troubleshooting printing issues:

Troubleshoot printing issues

If you need further assistance with this, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link: Contact Us
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

[RT9]

The problem is with the Turbo Tax form as it is not populating the scanband. I can price the documents no problem but the scanband area is blank.

[CassLO]

@RT9 We don't have access to your account in the public forum. For assistance you will need to reach out to TurboTax customer care and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link: Contact Us
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"