I got my turbo tax pre paid card but it has no money on it yet i got it yesterday

[EdwardLO · Accepted solution]

The money will not be on the card until the IRS releases and deposits the funds.

The IRS releases most refunds within 21 days of the date that the IRS accepts the return.  (exception: the IRS did not begin processing e-filed returns until 1/29, so if you filed before then, it would be approx. 21 days from that date). 

[jennxrose]

Have you received money yet? I'm still waiting on mine.. I filed mine on the 13th

[jf1093890]

Fill my on the 09

[jennxrose]

Thing is, it's my first time using turbo tax and I'm not sure if it went through lol I look up the status and it says it can't find any info

[jf1093890]

My  say the money what I'll get

[Poohdabutt]

I got my card Saturday n no funds was in my card n still ain’t watz goin on

[CassLO]

@Poohdabutt To check the status of your refund, visit the Where’s My Federal Refund? site, for the most up to date information. Once your refund status on the IRS shows "Refund Sent" it can take 1 to 5 business days for the financial institution to deposit fund into your account (your card).

The general timeline of e-filed returns is: Transmission > Acceptance > Processing > Approval > Refund.

Please see the links below for more information:

• When will I get my IRS tax refund?
• Where's My Tax Refund? The IRS Refund Timetable Explained
• IRS Tax Season Refund Frequently Asked Questions
• What if my IRS refund is taking longer than 21 days? - TurboTax Support Video

[clydeyea]

just want to know why send a card with nothing and how am i to know when their is money in it?

[clydeyea]

called irs and was told theirs nothing whats going on!

[HeatherPLO]

You normally get your card first and then when the IRS releases the refund it will be issued to the card.  Did the IRS mention when your refund would be issued?  IF it was issued, you will need to reach out to the Prepaid Card Customer Service for more information:

https://turbodebitcard.intuit.com/contact-us

[DaMommy20]

I had issues with the where's my payment sight login also and it was because my address is a West # avenue and if you don't capitalize certain things or do put it in just how they would have it on file.  They would want it exactly how you filed a I th address.