Why can't I access and download my previously completed 2017 tax return?

[EdwardK · Accepted solution]

If you have been using TurboTax Online, please ensure you are consistently using the same TurboTax Online account each time you sign in and on each device you use. Many users have more than one account and don't even know it. Several users also don't realize they are using a different account each year. TurboTax Online accounts are differentiated by e-mail address and user ID. Each years' tax return(s) are located in the TurboTax Online account(s) used to file that years' tax return(s). Please review the following link to verify how many accounts you have: How many TurboTax accounts do I have?

[tnperegrine3]

Yes I am using turbo tax online

[CassLO]

You can access your prior year returns using the Documents tab in the navigation. 

When you sign in, make sure you're using the same TurboTax account (with the same username) as in prior years.

Please click the TurboTax help topic below for instructions:

How do I access a prior year return?

Related Information:

• Why can't I find my return in Tax Home or My Docs™?
• Forgot your TurboTax Online User ID or password?
• Account Recovery Request for your TurboTax Account
• How do I get a copy of a return I filed this year in TurboTax Online?