I was told you already had the W2 info from last year. how come you can't use the control number from last year to pull up this years income?

[TerukoL]

Although you may have previously filed with us, we didn't save a copy of your W-2. If you used our mobile app to snap a picture of your W-2, it's not saved on your device. Your best bet is to ask your employer or payroll department for another copy of your W-2.

Please click How can I get a copy of my W-2? to learn more. 

Please click the TurboTax Help link, listed below to learn more.

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-import-or-enter-my-w-2/00/26253

What if it's February but I still don't have my W-2?

https://ttlc.intuit.com/community/income/help/what-if-it-s-february-but-i-still-don-t-have-my-w-2/00...