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Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering the payment information again.
If you are still having problems, please click here to fill out the form to contact the Customer Care department.
I need to go back change to direct deposit
If you've already filed and your return has been accepted (or mailed), it's too late to change your bank account for direct deposit. If you have not filed yet you can click here to find the directions to update your direct deposit.
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