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I filed my taxes April 4, and the irs website says it’s still processing the return and if it’s been more than 21 days to call. But the irs is closed what should I do I haven’t gotte

*gotten my stimulus check either
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Expert Alumni

I filed my taxes April 4, and the irs website says it’s still processing the return and if it’s been more than 21 days to call. But the irs is closed what should I do I haven’t gotte

Unfortunately, the IRS is woefully understaffed due to COVID-19, so things are taking longer--including tax return processing. If you haven't received your refund by the time they reopen, please reach out at 800 829 1040.

 

Regarding your stimulus, the IRS has not given TurboTax any official guidance as to when stimulus payments for every taxpayer will be released. As long as you provided your direct deposit information/card information or mailing address information, you will receive the stimulus when it is released to you (as long as you otherwise qualify for it).

 

The IRS rolled out the "Get My Payment" tool here. According to IRS.gov, you can use the "Get My Payment" application to:

  • Check your payment status
  • Confirm your payment type: direct deposit or check
  • Enter your bank account information for direct deposit if the IRS doesn't  have your direct deposit information and if they haven't sent your payment yet.
  • Receive paper check payments: If you moved since you last filed, let us know your new mailing address.

According to the IRS FAQs:

 

Get My Payment will display one of the following payment statuses:

 

1. Payment Status (one of two statuses) –

  • A payment has been processed, a payment date is available, and payment is to be sent either by direct deposit or mail.
  • You are eligible, but a payment has not been processed and a payment date is not available.

2. Need More Information – You are eligible for a payment, but we do not have your direct deposit information. You will be given the opportunity to provide your bank information once you have properly verified your identity. Direct Deposit is the fastest way to get your EIP.

 

3. Payment Status Not Available – We cannot determine your eligibility for a payment at this time. For example, this could mean:

  • You are required to file a tax return, but:
    • We haven't finished processing your 2019 return
    • The application doesn't yet have your data; we’re working on adding more data to allow more people to use it.
  • You don't usually file a return, and:
    • You used Non-Filers: Enter Payment Info Here but we haven’t processed your entry yet
    • You receive an SSA or RRB Form 1099 or SSI or VA benefits; information has not been loaded onto our systems yet for people who don’t normally file a tax return.
  • You’re not eligible for a payment (see Eligibility).

If a payment date is not provided, updates to your payment status are made no more than once per day.

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New Member

I filed my taxes April 4, and the irs website says it’s still processing the return and if it’s been more than 21 days to call. But the irs is closed what should I do I haven’t gotte

Hello   are there phone numbers  where you can actually talk to someone at the IRS   Have tried all numbers and only get messages    None of the responses in all the post are helpful   Return was accepted and is in processing

COVID or not  April 4th till now is crazy

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Level 15

I filed my taxes April 4, and the irs website says it’s still processing the return and if it’s been more than 21 days to call. But the irs is closed what should I do I haven’t gotte


@sissy54 wrote:

Hello   are there phone numbers  where you can actually talk to someone at the IRS   Have tried all numbers and only get messages    None of the responses in all the post are helpful   Return was accepted and is in processing

COVID or not  April 4th till now is crazy


Today would be a bad day to call the IRS as it is the federal due date for tax returns and the phone lines are overloaded.

 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

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