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If it has been more than 10 business days since you signed up for the card (remember holidays and weekends do not count as business days), please call toll-free at (888) 285-4169 to check the address we have for you, update your address, or have a new card sent to you.
Please see the TurboTax FAQ: When will I receive my Turbo® Visa® Debit Card? for more information.
I am trying to cancel the card I haven’t received yet it’s been over 3 weeks. Keeps asking for last 4 of old card that I no longer have. HOW DO I TALK TO SOMEONE? there maybe someone spending my taxes as we speak!!!
@tylerG8597 When you call the toll-free number, type in the social security number of the cardholder instead of the Turbo Visa Debit Card number.
To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169. There is a $5 fee for each replacement card ordered.
Please see the TurboTax FAQ below for more information on the Turbo Card.