Have the 2019 CDs been mailed?

[Kat]

Are you a TurboTax Advantage member?  If so, you should have received your CD some time ago.  See the TurboTax FAQ linked below for info on how to check your order status.

https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

If you are not a TurboTax Advantage member, you can use the link below to check your order status:

https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

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[shawnknight21801]

I have yet to receive my 2019 Turbo Tax Deluxe CD (or associated email). 

My credit card has been charged on Nov 7th.

I've tried several times to call but no one answers

[DoninGA]

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@shawnknight21801 wrote:

I have yet to receive my 2019 Turbo Tax Deluxe CD (or associated email). 

My credit card has been charged on Nov 7th.

I've tried several times to call but no one answers

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See this TurboTax support FAQ for your order as an Advantage subscriber - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Lefty swglass]

According to an email I received I should have received this years cd on 12/19/19 but it was never delivered- at least to me.

Sid Glass

[DoninGA]

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@Lefty swglass wrote:

According to an email I received I should have received this years cd on 12/19/19 but it was never delivered- at least to me.

Sid Glass

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See this TurboTax support FAQ for your order as an Advantage subscriber - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Jollydave1454]

I ordered the Turbo Tax Deluxe software for 2019 on 12/21/2019. When can I receive the CD  or have someone call me at [phone number removed] Dave P

[DoninGA]

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@Jollydave1454 wrote:

I ordered the Turbo Tax Deluxe software for 2019 on 12/21/2019. When can I receive the CD  or have someone call me at [phone number removed] Dave Patenaude

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Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Contact TurboTax support for your order status if you do not have the order number

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax