Jessicachru. I just called them and tried that. I told the gentleman I spoke with that I received a DDD for yesterday but nothing is showing up in my bank account. He put me on hold and then told me that he didn't see where there was a problem with the direct deposit and that I should be fine and that it should have been able to see it. He told me if it's not in there within the next two days to give them a call back. Go figure. So if you don't see anything wrong with my taxes or my bank account what is the hold up.
Update For 2/22/2019 DDD People!!!!
Okay So I was Using last years TT Prepaid card Account online but it has the same email as last year.
Anyway I used my Account name I used on my TT Account to do my taxes this year and put in my password and updated my info a little and went to the home page and my Refund was there but I was using last years TT Prepaid card account IDK why but I had seen where the ending card numbers were not the same so like I said I did the above and logged into my account with this years TT Prepaid Card and I have funds.
So If anyone is using the same account for their TT pre paid card this year as last year I would call or make sure your on the new card account and its activated to see if your refund is on your card.
If your like me I never once called my card this year just been online doing everything...
It's the weirdest stuff ever...