Due to an error w/my prior year tax return w/the IRS it turns out I can' t electronically file my fed or state returns - how do I get a refund for the state e-filing fee?

[TrailTurtle]

The IRS does not show record of receiving my 2019 return even though they have a record of receiving my payment (which was stapled to the form), therefore, they don't have record of my AGI so my electronic returns keep getting rejected because the AGI doesn't match.  Turns out you can't electronically file your state unless you also electronically file your Federal.  Tried calling the IRS - that's a joke - they drop your call after telling you that they don't have enough people to help you with the option you've chosen.  So now I'm looking to get the State filing fee refunded to me since I can't electronically file

[LindseyLO]

We understand you are having an experience with entering your AGI. Please follow the instructions in this link: (AGI Help Article). If this does not resolve your issue, what is the exact message you are getting?

[TrailTurtle]

It's saying it can't match my AGI - that's because the IRS is not recognizing that I turned in a 2019 tax return.  My AGI matches, but TurboTax can't get the verification from the IRS.  Because I can't electronically file my Federal I'm not allowed to electronically file my State - therefore, I'd like to get the $20 I had to pay to electronically file my state back since I can't file it electronically.  How do I get the fee back?

[TerukoL]

Please click How do I request a refund for my TurboTax product? and choose the version of TurboTax that you are requesting a refund for.