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I am having the same issue and only thing they keep saying is Turbo Tax has to get the refund first then it will be deposited to my account.
Most Federal refunds are issued within 21 days of the return being accepted by the IRS (this is not based on when you filed). Please keep in mind that once you e-file or mail your return only the IRS has any control over it.
Here is help for tracking your Federal Refund:
https://ttlc.intuit.com/replies/3288568
Here's help for tracking a state refund if you are getting one:
https://ttlc.intuit.com/replies/3300211
This chart shows estimated IRS income tax refund dates for 2020:
If you choose to have your TurboTax fee taken from your refund, that refund will be handled by Santa Barbara Tax Products Group (SBTPG). SBTPG is not part of TurboTax, it is part of Greendot:
Here is information about getting help with your refund that is being handled by Santa Barbara Tax Products Group:
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
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