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Level 5

2020 Path Act: Post your updates here, please.

@rrbs15 what state are you in? I'm in Tn. 

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Level 3

2020 Path Act: Post your updates here, please.

I want to file a complaint too. This is the first year ever I may not receive my tax refund on my ddd because of sbbt. I am on the phone with sbbt holding. 

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Level 5

2020 Path Act: Post your updates here, please.

@rrbs15 

 

I think the issue is two-fold. The first problem was with the IRS deciding to give so many people the same DDD. That means the banks have to process SO many more refunds at once. 

 

The second issue is SBTPG system. Yesterday they took the whole website offline because people would log-in and see other people's information . I think they screwed up on their end yesterday ,which is delaying everyone's refund by 24-48 hours .But they don't want to claim fault for it, as companies never do. 

 

I hope they finish processing the rest of the refunds tonight because I'm certainly over it. 

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Level 5

2020 Path Act: Post your updates here, please.

@waiting-and-waiting @Please let me know what they say 

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Level 2

2020 Path Act: Post your updates here, please.

When I called TurboTax the lady told me she saw no issues and that they do not deposit the money to our bank. They said the irs does.. Is that true? 

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Level 15

2020 Path Act: Post your updates here, please.


@rrbs15 wrote:

When I called TurboTax the lady told me she saw no issues and that they do not deposit the money to our bank. They said the irs does.. Is that true? 


TurboTax does not receive any kind of tax refund, federal or state.

 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

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Level 5

2020 Path Act: Post your updates here, please.

@rrbs15 

 

That depends. 

 

If you chose to get a tax advance loan, or you had your turbotax fees paid with your return ,what will happen is the IRS will send the money to the santa barbara bank. From there they will take out your turbotax fees and send the rest to your bank .

 

If you have no fees, no advance ,or you paid your fees up front, then yes the IRS will deposit directly into your bank without going through a third party .

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Level 5

2020 Path Act: Post your updates here, please.

@CDM92 I'm assuming your EST? Witch would mean your deposit will hit later this evening probably between 12a.m. and 2a.m. your time. I've been watching this thread for days and EST people are usually getting their deposits last as its depositing from West to East. 2 people on here previously got their deposits last night, one in NY and another in NJ and both of their deposits hit after 12:30 a.m. EST if I'm not mistaken because they both said they hit and "Goodbye, see yall next year" in comments from early this morning 2-3a.m. EST. I was talking to them when they got the ir deposits and posted on here .  yall can call me crazy, but I'm only explaining what I've seen the past few days. I'm still waiting on my refund also. Hopefully all of ours hits today/tonight. 🤞

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Level 3

2020 Path Act: Post your updates here, please.

I was so disappointed early this morning when I check my account and no refund was there😟. My car is at the car repair shop. My family   keeps asking me did you get your refund ? No ! Even when I do get it....I don’t have it smh... I had some stuff in my Amazon shopping cart I was going to buy. ☹️

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Level 4

2020 Path Act: Post your updates here, please.

@waiting-and-waiting

 

I feel your pain my Amazon cart has been waiting since last week.

 

This is becoming rediciulous. I dont have any bills to pay but i need to do other things. My son is 4 and growing like a weed. he need clothes and shoes. I need lawn service BADLY. I need a new fence. ugghhhhh

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Level 5

2020 Path Act: Post your updates here, please.

I can’t even get the automated system for SBTPG

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Level 4

2020 Path Act: Post your updates here, please.

@CDM92  Yeah tomorrow if nothing, they better be scared or don't pick up their phones, lol.

 

I also think they will pull that"you signed over your refund to us" if we tried to go after the fees. The scary part is we did sign over it to them. Really puts things in perspective now and I will not be doing this again.

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Level 4

2020 Path Act: Post your updates here, please.

@CDM92 my co worker rec'd her deposit yesterday 4:30 cst

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Level 5

2020 Path Act: Post your updates here, please.

@HarrisonJ2311 

I totally believe that to be honest. Usually EST is the latest because they're hours behind us anyway. I just hope I'm one of the lucky ET people who get theirs by tomorrow morning. 

 

It's like being a kid and waking up Christmas day to find nothing but a 'sorry for your dissapointment' letter from santa .

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Level 5

2020 Path Act: Post your updates here, please.

@tiffluv81 

 

I feel this .My son just turned 18 months and he outgrew his car seat. He can't safely be in this one anymore, but we can't afford a new one yet .It's hard to get your adulting done when the kid can't come with. I was really hoping to be able to get one today but oh well . Hopefully tomorrow.