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Level 4

2020 Path Act: Post your updates here, please.

  • Just got off with SBTG about half hour ago and they are a mess! Their system must of been up as they pulled up my account and said my deposit is still in pending status which means hasn’t been sent out. I said “ but your website says it has been sent out ACH deposit and does nit say pending” . She then says it changes a lot as due to their crash yesterday. So when I called them out(I said no offense to her personally but the company) She then said they had to shut themselves down as yesterday too many people were getting other people’s information. I said no excuses anymore, you guys need to give us our money! So she said today all refunds should be pushed out but they have to give her 1-2 business day window still so call by Friday if not received. Wow they just lost a lot of customers for this! I think Turbo Tax also needs to be very aware of this as this is who they are advertising! 
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Level 2

2020 Path Act: Post your updates here, please.

220pm in NC no deposit as of yet in my BOA account.  WooooW...maybe 2morrow

 

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Level 2

2020 Path Act: Post your updates here, please.

My husband and I are getting so aggravated

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Level 2

2020 Path Act: Post your updates here, please.

Me and my two brothers used SBTG and still don't  have our refunds and are in SC. This has never happened before to any of us. This is a mess to say the least.

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Level 1

2020 Path Act: Post your updates here, please.

It was pretty obvious that something was wrong even though they wouldnt come out and say anything.

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Level 5

2020 Path Act: Post your updates here, please.

@Tharvey1105 

 

No I meant santa barbara said that they already sent and processed it. 

 

But I finally got a hold of them too .They confirmed despite what their site said that my refund was not sent to my credit union yet , that it could be here tonight or tomorrow but call back Friday if I don't see it .They also said don't trust their online site or phone system because it's been giving people inaccurate information all day .

 

Needless to say I'm very frustrated .

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Level 3

2020 Path Act: Post your updates here, please.

Hope you guys have better luck that I do! SBTPG completely screwed up my account/routing number so they “couldn’t deposit my funds,” and are instead issuing & sending a printed check in the mail that will not be here until at least 2 weeks from now. And I was told there’s nothing they can do about it since it’s already been issued. I am livid. 

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Level 4

2020 Path Act: Post your updates here, please.

Hey guys just to let u know I got my deposit just now... Sbbt kept saying error and wmr still on 2nd bar. Received notification from bank and just got deposit I'm in California! Till next year guys and Good luck!

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Level 5

2020 Path Act: Post your updates here, please.

@laina1999 

 

That's exactly what they were saying yesterday too though. That they were sending refunds all day and to check last night and this morning. And now the same thing again today .And when I called yesterday they said their website being down didn't affevtaffect the deposit process. 

 

And today they basically said the same thing as you . Check tonight or tomorrow morning but call back Friday if there's nothing .

Told me don't trust the online site or phone line ,just check your bank .

 

I really don't beleive there will be an update tomorrow honestly . But maybe there will be 

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Level 4

2020 Path Act: Post your updates here, please.

@Shaybee82 boa Michigan still nothing as well smh 

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Level 4

2020 Path Act: Post your updates here, please.

Accountnow still nothing..

 

 

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Level 5

2020 Path Act: Post your updates here, please.

@Keeponpush1n they deposit from West to East. I've been watching this for days and I'm pretty sure that's how it goes. Central or Eastern time zone people wont start seeing deposits until closer to 12 CST.  Look back at comments from past few days if you want but I'm following it and that's the pattern so far. 

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Level 4

2020 Path Act: Post your updates here, please.

Also since our deposits are not here on time and they specifically state when they receive ach notification they initiate transfer so we have our money on specified date from irs we should ALL request our fees be reimbursed for the delay in OUR money 

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Level 5

2020 Path Act: Post your updates here, please.

@HarrisonJ2311 

 

I hope this is true because it's about 12pm California time now. Still no update for me but I'm hoping later in the night or tomorrow morning there will be .Sick of this tax season for sure .

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Level 4

2020 Path Act: Post your updates here, please.

Make sense considering they are west coast based @HarrisonJ2311