@Majesticqueen you keep saying January 17th,which is very well possible...she's saying FEBRUARY 17TH, which was MONDAY ..so that's why I dont believe her...but again that's my opinion...you're free to believe what you like..
You do know you c as n talk to a real person.
First press 1 for English then option 2 then option 3 you will be connected to an agent. Tell theagrnt it's been 21 days and she will connect you to a persthat will look up your refund. I talked to a very nice lady this afternoon. She stated they will start issuing on the 27th of February
While annoying that it's taking this long it isn't the longest I've gone. That was the first year with the 22nd.
I also don't need this refund. We simply use this to pay for our yearly vacation and then my wife and I each buy ourselves something nice.
I don't ask for anniversary/father's day/birthday/Christmas presents, just buy 1 expensive thing with the return.