I paid to have my taxes filed and missed the deadline. I also paid for software and changed my mind so I could file online. How can I get a refund?
You'll need to sign in or create an account to connect with an expert.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
You already bought the Desktop program but then used the Online version? I think you are out of luck unless you bought the Desktop program within 60 days and can get a refund. For the Online version the fees are to prepare the return whether you efile or print and mail. Efiling is included and free.
Why did you switch to Online if you bought the Desktop program? You could have efiled from the Desktop program. And the Desktop program has more features than Online.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
DX-hound
Level 1
bradrennier
New Member
lif-strand
New Member
pcwalker-tx
New Member
jmcclesk
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.