Paid the filing fee and missed deadline

[celindajhughes]

I paid to have my taxes filed and missed the deadline. I also paid for software and changed my mind so I could file online. How can I get a refund?

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[VolvoGirl]

You already bought the Desktop program but then used the Online version?  I think you are out of luck unless you bought the Desktop program within 60 days and can get a refund.  For the Online version the fees are to prepare the return whether you efile or print and mail.  Efiling is included and free. 

Why did you switch to Online if you bought the Desktop program?  You could have efiled from the Desktop program.    And the Desktop program has more features than Online.