Other people that have used your service have already received a refund or a date from the IRS and filed the same time did. I don't understand why

[hamdogg67]

Why are other people getting refunds using turbo tax and filed same day I did and IRS is processing my return but not a date as to when I'll get my refund

[EdwardLO]

TurboTax has no control over when your refund arrives. The IRS releases most refunds within 21 days of the date that the IRS accepts the return. The exception would be if you claimed either the earned income tax or the child tax credit, in which case your refund would not be released until the week of 2/27 at the earliest. Also, if you claim one of those credits, you most likely won't see anything on the IRS tracker until around February 17th. See below for information on how to track your refund.

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