Never received federal refund. Received a letter requesting additional info. Sent the info 12 weeks ago. No update and can’t reach anyone at IRS to find out status.

[DoninGA]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

[Critter-3]

Due to the covid delays earlier in the year any return that needed human interaction has been delayed ... expect the return to take at least 4 months to process from the time you sent in the missing information. 

[onemandog]

Hi all and thank you for the responses. Still no federal refund and was not able to connect live to anyone at IRS. Was disconnected on every attempt. Now IRS automated site status has changed to “no status” because of new year. Have tried to contact TurboTax directly but “phone systems are down” and I can’t get live help. Does anyone have any advice? Thank you. 

[Critter-3]

See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate