Need to cancel order since I can’t efile

[ee-ea]

Clear and do not restart    https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

[mesquitebean]

What is preventing you from efiling?

Did you already pay for your product?  If so, by what method?

And you don't plan to use TurboTax at all?   If you decide to print and mail the return, there will still be product fees.  But we may be able to figure out the efile problem once you describe it more.