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lonewolf_83
New Member

My taxes were not deposited in my account and says it did

 
1 Best answer

Accepted Solutions
mesquitebean
Level 15

My taxes were not deposited in my account and says it did

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.  At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit.  The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link.   Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

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5 Replies
mesquitebean
Level 15

My taxes were not deposited in my account and says it did

Does the IRS WMR tool say the funds have been sent?  
<a rel="nofollow" target="_blank" href="http://www.irs.gov/Refunds">http://www.irs.gov/Refunds</a>

If so, the IRS also says in their FAQ to allow up to 5 days due to variations in bank processing procedures and times.  But it normally doesn't take that long.

There may be another link in the chain, however.  Did you have any TurboTax fees, and if so, did you choose to pay them out of the Federal refund?  If so, your funds go first from the IRS to an intermediary bank where the fees are subtracted.  That intermediary bank then sends the rest on to your bank or card.  If you used that method to pay fees, we can tell you how to log into your temporary account now at the intermediary company (SBTPG) to check on the status of your funds.   If you didn't pay any fees by this method, then this paragraph will not apply to you.
lonewolf_83
New Member

My taxes were not deposited in my account and says it did

How do i get ahold of the SBTPG to see if they have an anwser?
lonewolf_83
New Member

My taxes were not deposited in my account and says it did

And on my green dot card intuit sent says my account is closed and i cant get any anwsers?
mesquitebean
Level 15

My taxes were not deposited in my account and says it did

Is the "Green Dot Card" you refer to the "Turbo Prepaid Visa Card"?  If so, there's a phone number in this FAQ:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4139949-how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card">h...>

If you can't reach the Turbo Card people,  here's how to reach TurboTax Support:

FAQ:  How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>

If you chose to pay any  TurboTax fees out of your Federal refund, I've left info below on how to check with SBTPG by logging in there or using their automated phone system.
mesquitebean
Level 15

My taxes were not deposited in my account and says it did

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.  At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit.  The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link.   Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
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