My taxes say they were accepted by the irs in September 2021, but IRS says they never received my taxes from turbotax??

[merediththornbur]

No refund

[Critter-3]

That tool has been changed over to the 2021 tax year so you will no longer get updates on the 2020 return. 

Check your account transcripts instead :  

https://www.irs.gov/payments/your-online-account

If it has been shown up to now on the refund site then you know the IRS has your return and they are working on it.   

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[SteamTrain]

Need to be clear though......what you mean here

Did they say.....never received your tax forms?

or

..when you said "no refund",

.....did you mean that you were NOT due a refund, and owed taxes when your e-file was accepted......and the IRS is really saying that they didn't get your tax payment?