My spouse and I filed jointly for the first time in 2017, and have not received either our state or federal income tax refunds. How can we receive our refunds?

[DoninGA]

Did you e-file your tax return and was it accepted?  

After completing the File section and e-filing your tax return you will receive two emails from TurboTax.  The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

To access your prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - <a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/">https://myturbotax.intuit.com/</a>

Scroll down and on the section Your tax returns & documents click on Show.  Click on 2017
What is the status of your tax return?  Accepted, Rejected, Started, Printed, etc.

[emily-622]

They were both accepted.

[DoninGA · Accepted solution]

For your state tax refund contact your state department of revenue.  See this TurboTax support FAQ for department of revenue by state - https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue

For Federal tax refunds - 

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

Or you can contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Or you may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate