My return was accepted 2/12/2020 but the irs says they do not have records of my return

[elaine200037]

My return was accepted 2/12/2020 but the irs says they do not have records of my return

[TiffanyL]

If you e-filed, make sure the return was e-filed successfully and accepted:

• Re-check your e-file status
• Make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund.
• If you are married filing jointly try using the Social Security Number for the name that appears first on the return. 

If you have already tried the above on the IRS WMR website, you can check the status of your refund by calling the IRS directly.

Please see the below Turbo Tax FAQ for additional information: Why is there no record of my return at Where’s My Refund (WMR)

[SweetieJean]

The Where's My Refund site has been erratic and unreliable.  But if TT told you the IRS Accepted your filing for processing, then the government has it.  (Approved is a later step, but TT receives no further updates once Accepted.)  Contacting the IRS will not help, and the IRS has implored taxpayers not to call them.  Lots of other folks are still waiting, so please continue to be patient.  Also see:

Refunds | Internal Revenue Service (irs.gov)