My refund was sent from the IRS to the Turbo Tax Bank on 2-15-22 and I still have not recieved my money????????

[xmasbaby0]

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[dannyriggle1]

I know that it was sent to TPG...  My question is, Why have I not recieved my money yet??? They got it on the 15th of Feb, and it is now the 3rd of March... Makes NO sense. They said they mailed me a check on the 17th... Im sorry, but it does not take 2 weeks for mail to arrive. They are giving me the run around and holding my money. I know they collect interest on everyones money at the bank, and it is wrong for them to hold my money. I will never use Turbo Tax again because the Bank they chose is fraudulent, and I have turned the bank and Turbo Tax into the IRS and the better business bureau. Turbo Tax use to be GREAT. The last 2 years, they do not care about the customers. They only care about the money! It is wrong. Takes forever to figure out how to talk to an actual human, and even then, they are NO help what so ever. Very Sad!!

[MoniqueLO_]

In this public forum, we do not have access to any information regarding refund processing. It would be necessary to try contacting TPG for additional information. You can also check out this TPG Help Article to check on your refund.

@dannyriggle1