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Some refunds will take longer than 21 days to be released, depending on individual circumstances. TurboTax does not have access to any information regarding your tax refund once it has been submitted and accepted by the IRS and state department.
Please read the TurboTax FAQ, listed below, to learn how to track your refund with the IRS whose release date has been longer than 21 days.
https://ttlc.intuit.com/replies/3302084
https://ttlc.intuit.com/replies/5340655
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