My refund is deposited into my turbo card and I have had trouble getting my card, how do I switch it to my NetSpend card that I already have?

[Robbie42]

It's been approved for over a month and I still can't get my money.please help.

[SusanY1]

An Accepted return does not indicate the payment date.  Check on the status of your actual payment here: Where's My Refund?   If this shows that your payment was sent, contact the card issuer with the number on the back of the card for assistance. 

[Robbie42]

I never received a card, my address is 15 darbfork Rd Hazard KY 41701.please help me resolve this matter.it was ready April 27th and I still haven't received it

[xmasbaby0]

@Robbie42 Please return to your post and remove the personal information that you posted here on a very public web site that can be seen by everyone including scammers and identity thieves who would love to contact you and pretend to be from TurboTax.   Click the three little blue dots on the upper right so you can edit out the personal information for your own security.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.