My refund is about 2,000 less, not including the charges by TurboTax. And comes from "TPG PRODUCTS SBTPG LLC".

We know how important your refund is and we apologize. You'll get an email message from us shortly letting you know when to expect the rest of your refund.

In the meantime, please refer to these Turbo Tax help articles.

What is Refund Processing Service?

Why is my direct-deposited refund or check lower than the amount in TurboTax?

Why is My Tax Refund Not What I Expected?

How do I track my state refund?

What is a refund offset?

Refund Status: SBTPG

Tax Refund Tips

What if my IRS refund is taking longer than 21 days?

I have heard nothing yet for my remaining refund. 

There are many reasons your refund may have been adjusted by the IRS. See this FAQ regarding Refund offset.

You can contact the IRS directly for more information regarding the amount of your refund.

@Cowbrina