My refund hasn't hit my bank yet...can you tell me when?

[mesquitebean]

We can't tell you when, but we can tell you some things to check.

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
<a rel="nofollow" target="_blank" href="http://www.irs.gov/Refunds">http://www.irs.gov/Refunds</a>

If the IRS has actually sent the funds, the IRS FAQ page says to allow up to 5 days due to variations in bank processing procedures and times.

However, there may be another link in the chain that you can check if you used the following service:

Did you have any TurboTax fees that you chose to pay out of the Federal refund?  If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest of the funds on to your bank (or card.)   If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company.   If you did not use this method to pay fees, then this paragraph will not apply to you.

[laspo314s]

Did the funds go to the intermediate bank to pay your fees?

[mesquitebean]

This is a user community forum.    If you chose to pay the fees out of your Federal refund, and if the IRS has released the funds,  then see the info below on  how to check on it..

[mesquitebean]

Check with this tool to see if the IRS has actually released your funds:
http://www.irs.gov/Refunds

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.  At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit.  The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link.   Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

[bcc95]

I've done this and they say that they have not received it.

[mesquitebean]

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
<a rel="nofollow" target="_blank" href="http://www.irs.gov/Refunds">http://www.irs.gov/Refunds</a>

If the IRS has actually sent the funds, the IRS FAQ page says to allow up to 5 days due to variations in bank processing procedures and times.

If it has been 5 days since the IRS sent it, and SBTPG still hasn't received it, you can phone the IRS to inquire about it.

[bcc95]

Yes it does.  It says that funds were sent on February 6th. I have been a Turbo Tax user since 2010 and usually when the funds are sent to the bank, it's deposited immediately, that is why I was concerned. Thank you for responding and I will be sure to give it the time allotted as you have stated.

[mesquitebean]

I assume you had some product fees paid out of your Federal refund?  You added on to an old answered thread from last year, so I assume the info about SBTPG applies to you.

[bcc95]

Just the $39.99 filing fee.  Yes, I was searching for answers to my questions and came upon this thread. I appreciate your assistance.

[mesquitebean]

If you chose to pay the product fees out of your Federal refund, then in addition to the product fees there is another 39.99 service fee (44.99 for California filers.)     I don't know what products you used and if there was a state return or not.   But whatever your product fees were, this service fee will be added to it.

[Luis7]

Is everything ok with my refund i recieved my state taxes but not my federal refund was there a problem??

[DoninGA]

---

@Luis7 wrote:

Is everything ok with my refund i recieved my state taxes but not my federal refund was there a problem??

---

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.