My money to prepare taxes was suppose to be taken out of tax refund. Was it not already paid?

[SweetieJean]

When you selected Pay with Refund, you agreed to pay TT yourself if your refund was delayed (usually beyond 45 days).  Did you get an email from TT that asked you to pay?

[lanamarie41]

I did get an email from TT, but I had selected to take it out of refund when I filed.