My husband and I only received $600 in advance for the child tax credit. How do I go about fixing this when they are saying we received $3300?

[mypromis2you]

They did this with our first stimulus check as well. It stated I had received it and I never did so we ended up owing them money when in fact we didn't.

[xmasbaby0]

https://www.irs.gov/payments/view-your-tax-account

If you were issued a payment and have not received it, see How do I request a payment trace to track my first or second Economic Impact Payments?

Q H10. What do I do if my Child Tax Credit Update Portal shows that a payment was issued, but I neve...

A10. Review your payments in the Child Tax Credit Update Portal to ensure the payment was not returned. If you did not receive the payment and the payment was not returned, you may request the IRS to trace the payment. If it is determined the payment was not received or was returned to the IRS, IRS records will be updated, and you can exclude the payment from the aggregate amount of advance Child Tax Credit payments you report on your tax return. This will allow you to claim, if eligible, the missing payment with your Child Tax Credit on your 2021 return. Contact the IRS, as soon as possible, from 7 a.m. to 7 p.m. local time at 800-908-4184. When you call the IRS, you must provide the following information about the missing payment: the payment date, method, status, and amount that is displayed in your Child Tax Credit Update Portal.

[DoninGA]

@xmasbaby0 I think you meant to use this link for the trace on the advance child tax credit -

https://www.irs.gov/credits-deductions/2021-child-tax-credit-and-advance-child-tax-credit-payments-t...