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My Federal return on Turbo Tax and IRS says one amount and a different amount was deposited in my account today. What is the problem? I don't know what to do.

 
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5 Replies

My Federal return on Turbo Tax and IRS says one amount and a different amount was deposited in my account today. What is the problem? I don't know what to do.

Did you choose to pay your TurboTax fees by having them deducted from your federal refund?   If you chose "refund processing" your refund will be less than your Form 1040 and the IRS show you, because your fees came out before the refund posted to your account.

 

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

 

What is Refund Processing Service?

 

 

 

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

My Federal return on Turbo Tax and IRS says one amount and a different amount was deposited in my account today. What is the problem? I don't know what to do.

My refund should have been $ 3,147.00 federal, but the issued refund was $1,411.88 after fees. My IRS account shows a refund of $3,147, and that I do not owe any balance from any other year, but almost $ 1,735 is missing from the deposit.  I am very confused.  IRS and TurboTax say the same amount, but not what was issued.  

 
ThomasM125
Employee Tax Expert

My Federal return on Turbo Tax and IRS says one amount and a different amount was deposited in my account today. What is the problem? I don't know what to do.

The IRS may have reduced the amount because you owe back taxes or there is a garnishment issue for child support or something similar. If so, you will get a notice in the mail within a week or two from the IRS explaining the difference. 

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My Federal return on Turbo Tax and IRS says one amount and a different amount was deposited in my account today. What is the problem? I don't know what to do.

No, you are not understanding.  I checked my IRS account, and it also says my refund is $3147.  This is the first time in life filing taxes, and I have never been married, nor do I have children.  I only graduated from a traditional college one year ago and started my career.  And, the IRS account says the $3147 in my account as the refund, but the deposited amount is incorrect $1411 after all fees. There is a problem...

CatinaT1
Employee Tax Expert

My Federal return on Turbo Tax and IRS says one amount and a different amount was deposited in my account today. What is the problem? I don't know what to do.

Your refund could be offset.  It could have been offset after the federal released your refund.

The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.   

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

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