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hmungalpara
New Member

My family member already bought a TurboTax Premier CD and they haven't opened it yet,; I did not know that the CD could be used for 5 federal returns, and am wondering if I can get a refund on my online version that I used to file with already, and then g

 
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Opus 17
Level 15

My family member already bought a TurboTax Premier CD and they haven't opened it yet,; I did not know that the CD could be used for 5 federal returns, and am wondering if I can get a refund on my online version that I used to file with already, and then g

The CD or download program can prepare multiple returns for the same original price (except that state e-filing is an additional fee for each return.  You can print and mail your state return for no additional fee.  Even with the fee, the CD copy is usually more cost effective for most taxpayers.)

You would have to contact official customer support to discuss refund or other financial options.

Customer support can be reached via Twitter, Facebook or telephone. https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax.  

For telephone and other support options, see the instructions below. 

https://ttlc.intuit.com/replies/3300041


*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*

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2 Replies
lee33773
New Member

My family member already bought a TurboTax Premier CD and they haven't opened it yet,; I did not know that the CD could be used for 5 federal returns, and am wondering if I can get a refund on my online version that I used to file with already, and then g

Your last sentence is not complete. However, you are not able to receive a refund for using the online version to complete your taxes despite purchasing the TurboTax program via a CD for your personal use. You might be able to return the unused, unopened CD that was purchased if there is no damage to the actual CD and it appears in the new, original packaging. PLEASE call customer service to discuss the return.
Opus 17
Level 15

My family member already bought a TurboTax Premier CD and they haven't opened it yet,; I did not know that the CD could be used for 5 federal returns, and am wondering if I can get a refund on my online version that I used to file with already, and then g

The CD or download program can prepare multiple returns for the same original price (except that state e-filing is an additional fee for each return.  You can print and mail your state return for no additional fee.  Even with the fee, the CD copy is usually more cost effective for most taxpayers.)

You would have to contact official customer support to discuss refund or other financial options.

Customer support can be reached via Twitter, Facebook or telephone. https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax.  

For telephone and other support options, see the instructions below. 

https://ttlc.intuit.com/replies/3300041


*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*

View solution in original post

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