My company and I was double charged for 2024 tax return, please help.

[risingsunadvertisingart]

To Intuit,

I was about to do my taxes for my company and me for 2025, but I just realized we were charged twice for Online Premium Tax 2024 (Order number: TTWC5EC265693142) and Online Deluxe 2024 (Order number: TTWC501987281). Could you please help me to fix this? Please feel free to contact me via the email under those order numbers. Thank you.

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[risingsunadvertisingart]

I am currently overseas and can only text on my phone. Could Intuit please send me an email or text, and we can go from there? Please help.

[DoninGA]

Since you were using the TurboTax online editions for the 2024 tax return and did two tax returns, then the charges would be accurate since you can only complete and file one tax return per account and User ID with the online editions.  You had to create a new account with a new User ID for the second tax return.

One account used the Deluxe online edition and the other account used the Premium online edition.

[user17756472906]

Hello DonninGA,

Thank you for checking and for the insight. I was following the questionnaire and filling out the tax return, and so I got two accounts. This is clearly a mistake, for one person with an LLC would file the same tax return twice. Could you please help me fix that and perhaps offer a refund, since my company's bookkeeping is wrong now? Please help...

[DoninGA]

@user17756472906 No one from this forum can assist with a billing issue, sorry.  You must use TurboTax support for assistance with this problem.

[risingsunadvertisingart]

My problem is that I am traveling abroad for business. I can only receive text and email, so TurboTax support, could you please contact me via my email or text me at the number under my order number?

[mesquitebean]

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@ risingsunadvertisingart wrote:

My problem is that I am traveling abroad for business. I can only receive text and email, so TurboTax support, could you please contact me via my email or text me at the number under my order number?

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TurboTax Support does not use text or email for support, but there's another option.   If you use social media, you can communicate with TurboTax Support  by direct messaging a TurboTax Support agent at Facebook or X.

https://x.com/TeamTurboTax

or
https://www.facebook.com/turbotax