Billing issue. IRS e files were accepted, but my California State e file payment of $24.99 was confirmed by your email but never received by the State. Can you please refile it for me or do you have to issue me a refund and then do the e refiling again? Please advise. Thanks
You should be able to fix it or try again. If you get charged again you can ask for a refund. Assuming you are using the Desktop program.
Please don’t post private information to this public forum.
If you used the desktop program installed on your own computer, you would have been charged an extra fee to e-file your state return. If the transmission did not go through, and you now have to print your state return and file by mail, you need to call customer service to get a refund.
If you used TurboTax online, the website, to file your tax return, then your state fee included both preparation and e-filing. You were not charged anything extra for e-filing, and there aren’t refunds if your e-file didn’t go through.
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They are available from 5 a.m. to 5 p.m. Pacific time.
Do not use the word "refund" in your request for help--use the word "billing"