My adjusted tax return is hundreds less than it should be, my Maryland refund isn’t being refunded at all and who is TPG Products?!

[elizabeth.cardan]

Were tax rates raised excessively in the last few years? I made less money and  paid more taxes ? The amount of my accepted refund is over $1000 more than  the amount that I recurved. I got an email saying the total was reduced and I recurved hundreds leas tha the adjusted amount!? What can I do now?

[NCperson]

@elizabeth.cardan - if you requested that your fees benetted from your tax return, the IRS inititally sent the refund to TPG products.   TPG removed the fees from the refund and then sent the difference to you.  

you should receive a letter from the IRS if THEY adjusted your tax return.  Most adjustments have to do with Line 28 and Line 30 for Form 1040.  Do you have anything on those two lines? 

also, when the IRS initally 'accepted' your return, that just meant they acknowledged receipt.  it did not mean they had reviewed or approved the tax return. 

[xmasbaby0]

TurboTax does not get any information from the IRS or your state after you file your tax return, so no one at TT knows why your refund was less.

 Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment.    If you received the 3rd stimulus check of $1400 per person in 2021 then you got letter 6475 from the IRS about it.   You needed to enter the amount you received.   If you already received that money then line 30 on your Form 1040 should have been blank.

  If it is short by $1800 or  $1500 or  a multiple of that amount  ---   maybe a mixup regarding the advance child tax credit payments. If you received monthly child tax credit payments of $250 or $300 per month between July and December of 2021, then you got letter 6419 from the IRS, and you were required to enter the amount of the advance payments.   Only the remaining amount of the CTC should have been on line 28 of your Form 1040.

The IRS knows how much they sent to you for the 3rd stimulus check and they know how much they sent for advance child tax credit payments.   If you answered something incorrectly on your tax return then the IRS made a correction that resulted in a reduced refund for you. 

 Or---the fees you were supposed to pay for using TurboTax + the "refund processing fee" charged by the third party bank….

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

The IRS will send you a letter that explains why your refund was reduced or why you owe more.   Meanwhile it might help you to check your online IRS account.

https://www.irs.gov/payments/your-online-account

https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...

If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.

[elizabeth.cardan]

Thank you for your reply.

My issue is the amount/package  is I signed up for was closer to $45. I have the most basic easy return. 

They charges me $169.38  I was also double billed.  According to the 10/15 receipt,

they took it out of my refund twice the same day.
And I have  two different reference numbers.

who do I need to contact and how do I reach them in order ro correct this have my

money refunded to me?

thank you

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[elizabeth.cardan]

Thank you for the advice and link to where I can get contact information. Much appreciated!