My 2022 tax check has been lost. I was told that it was sent back to the turbo tax bank already from my old bank.

[71watson]

I have done everything the IRS said to do. I just need to talk to someone.

[DoninGA]

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

If the check was lost then you need to have the IRS start a trace.  Go to this IRS website for information - https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-0

[xmasbaby0]

If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation.  Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.

  If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it.  While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.

When you choose “refund processing” your refund goes FIRST  from the IRS to the third party bank.  Then the bank takes your fees out of your refund and sends the rest of the refund to you.

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410