my 2022 federal refund was never direct deposited in to my account. Turbotax says my return was accepted but irs wheres my refund says no. what do i do

[tbrice117]

i did receive my state return by mail

[mesquitebean]

By using the word "No", are you saying the IRS "Where's My Refund" tool said it could not find your information?   When using the IRS WMR tool, be sure to use the correct tax year, SSN, filing status, and the refund amount from your 2022 Form 1040, Line 35a.   Do not include a state refund amount.

https://www.irs.gov/wheres-my-refund

Have you done anything to check on this in the last 2 years?    If you efiled the 2022 return, and if TurboTax says the return was "accepted" when you look in "Your Tax Returns & Documents" for 2022, here's how to phone the IRS to help troubleshoot:

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

• First choose your language.  Then listen to each menu before making the selection.
• Then press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions." 
• It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
• Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
• Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
• I usually use a speakerphone so I can work on something else while waiting.

[tbrice117]

I mean the the wheres my refund tool is saying it hasnt been accepted but yeah turbotax says it was. No i wasnt sure where to start so thank you for your reply but i have tried calling them today and following your instructions but i always get looped back around to an automated line and cant get seem to ghet a real person on the phone.

[mesquitebean]

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@ tbrice117 wrote:

I mean the the wheres my refund tool is saying it hasnt been accepted but yeah turbotax says it was. No i wasnt sure where to start so thank you for your reply but i have tried calling them today and following your instructions but i always get looped back around to an automated line and cant get seem to ghet a real person on the phone.

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The TurboTax program's use of the term "accepted" means that the IRS received it and agreed to start processing it.

Sometimes instead of the format above, it will connect to a voice-interactive mode.  In that case, I just answer with "representative" to every question, hoping it will get tired and connect with one.  Sometimes you just have to play with their system a bit.

If you continue to not be able to reach someone at the IRS, you can try phoning the IRS Taxpayer Advocate Service, to see if they will help you.   They may not if there is no hardship, but in that case, ask them to transfer you to an IRS agent.  I have seen that work for a couple users as a backdoor way to reach someone at the IRS.

There's a national number, but each state also has at least one Taxpayer Advocate office in it.  You should be able to choose your state to get the number for your area.

IRS Taxpayer Advocate Service

https://www.taxpayeradvocate.irs.gov/

[AmyC]

Before you call the IRS

1. You can call us at 1-800-446-8848
2. Ask them for the DCN* shown in EFE (electronic filing engine). This will also verify if you were actually filed.
3. You will have to prove your identity as this is private information.
4. Call the IRS
5. give them the DCN for tracking.

*Document Control Number (DCN)

The IRS is still working on issuing refunds so you could be in the back-up or your return may need to be filed.