turbotax icon
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Returning Member

My 2021 taxes were done by you and I never got my refund why?

You said they were done and they were submitted and accepted and then I never got the return, why?
7 Replies

My 2021 taxes were done by you and I never got my refund why?

Keep waiting.  The IRS is taking a lot longer this  year.  Maybe 6 months or more.  If your efile was accepted then the IRS got it and is working on it.  Please be patient.  

My 2021 taxes were done by you and I never got my refund why?

@Carumba9 - the IRS is woefully behind processing the returns.  It is not an Turbo TAx issue.


from the IRS website: 


How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We have processed all error free returns received prior to October 2021 and continue to work the returns that need to be manually reviewed due to errors.  We are continuing to reroute tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened and processed in the order received. As the return is processed, whether it was filed electronically or on paper, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit and the Child Tax Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues could take 90 to 120 days depending on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.

What you should do: In most instances, no further action is needed but you may check Where’s My Refund? or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s My Refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. If you filed before October 2021 and Where’s My Refund? does not have any information, your return has been opened but work on it has not begun. We’re working hard to get through the carryover inventory. Please don’t file a second tax return or contact the IRS about the status of your return.



My 2021 taxes were done by you and I never got my refund why?

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.


Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. 


If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund


After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

New Member

My 2021 taxes were done by you and I never got my refund why?

What happened to my fecund for 2020

My 2021 taxes were done by you and I never got my refund why?

@tmj1409 - what month did you file and did you efile or paper file? 

New Member

My 2021 taxes were done by you and I never got my refund why?

It's been over 6 months and still nothing it's my  rebate recovery 



My 2021 taxes were done by you and I never got my refund why?

@ClaraZ  - 


1) did you check your transcript on IRS.gov?

2) did you check the iRS WMR tool? 

3) the IRS is still behind on processing.  As of last Friday, they state they have completed processing of all returns THROUGH MARCH that did not have any errors. 


If you paper filed, the file is probalby getting close to the top of the stack; it is not visible on WMR until they begin processing


if efiled - there is probably an error.  


just to be sure, if you are waiting on the Recovery Rebate (as listed on Line 30 of Form 1040), that means you did NOT get the stimulus in March - May, 2021.. It was one or the other, but not both. 

By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies