turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

LesMesaCL
New Member

My 2018 turbo tax including returns were erased from my computer. How do I get them back? I have use turbotax for many years, every year.

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

My 2018 turbo tax including returns were erased from my computer. How do I get them back? I have use turbotax for many years, every year.

How were they erased?  Did your hard drive crash?  What happened?  Are you sure they are gone?

 

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

 

If you used desktop software downloaded/installed from a CD to your own computer, then the tax files are stored locally on your own hard drive or any backup device you used like a flash drive.  They are not stored online.  If you cannot recover them due to a hard drive failure, etc. you can get a free transcript from the IRS or for a fee of $50, an actual copy of the return.

https://www.irs.gov/individuals/get-transcript

Contact your state for copies of previous state returns.

https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

My 2018 turbo tax including returns were erased from my computer. How do I get them back? I have use turbotax for many years, every year.

When you use the downloaded version it is your responsibility to safeguard your information ... do a search for any tax files on your computer and if you did an update lately also look in the trash as Win 10 has a nasty habit of putting things there.

 

 

 

Save a Backup Copy of Your Tax File

To save a backup copy of your tax data file (.tax file) that can be opened and read by TurboTax CD/Download software, you'll need to choose your TurboTax product:

Similar-sounding—but very different—is saving a copy of your tax return as a PDF file, which is like a picture or "snapshot" of your tax return that you can view or print.

PDF files cannot be opened or read by TurboTax software, which means they cannot be used for amending or troubleshooting calculation issues.

Related Information:

 

 

 

Why should I save a PDF copy of my return?

Saving a copy of your return as a PDF (in addition to the proprietary tax data format TurboTax uses) lets you open, view, and print your return using the free Adobe Reader or Foxit Reader software.

This is a lifesaver if your tax data file gets corrupted or if you no longer have the TurboTax software to open it in. The government also accepts a paper-filed return printed from the PDF.

 

Please note that TurboTax PDF files cannot be "read" by the TurboTax software the way the tax data file can, which means they cannot be used for amending, troubleshooting calculation issues, or for full prior-year transfer capabilities.

For specific instructions, refer to the Related Information section, below.

Related Information:

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

 

How can I protect the tax files on my computer?

Protect the sensitive information in your tax data files and tax-related PDF files with the following (the more, the merrier):

  • If you're on Windows XP, upgrade to Vista or higher, as Microsoft has stopped patching XP
  • Download and install the latest updates for Windows or Mac
  • Keep your firewall on at all times
  • Install and run virus- and spyware-protection software (and make sure to keep it updated)
  • Store your files in a folder where they cannot be shared
  • Password-protect your tax file
  • Use PDF encryption software to protect PDF copies of your return
  • Never email your tax or PDF files

Another option is to move your tax and tax-related PDF files off your computer and onto a storage device which you can then store in a secure location.

Related Information:

 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies