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Returning Member

Moved and never received refund

I had filed my taxes and two months later I moved apartments. I never received my 2017 tax and when I call the irs the recorder says it can’t help me since it was filed online. How can I get my 2017 taxes mailed to me ?
1 Reply
Level 15

Moved and never received refund

How were you supposed to have received the 2017 refund?  By direct deposit to a bank checking account, or direct deposit to a prepaid debit card, or by check in the mail?    If a prepaid card, was it the Turbo Prepaid Visa Card?


Did you have any TurboTax fees, and if so, how did you pay them?  Did you choose to pay them upfront when filing, or did you choose to have the fees paid out of the Federal refund?


When you log into your Online TurboTax account, go to the section "Your Tax Returns & Documents."  Expand that section and choose tax year 2017.    What is shown for the 2017 return "status?"   (also the status of any state return, if applicable.)


We can tell you how to reach a live agent at the IRS once it's clear what the details of your situation are.