Mac software to amend 2017 and 2018 taxes

[joypd66]

I need to amend my 2017 and 2018 taxes. I filled out the form and submit a request to get the Mac software over 40 days ago (and multiple times since).

Each time the website displays this message:
We received your request for a prior year Mac Desktop product so that you may amend your return. We will e-mail you with instructions once the request is complete.
Requests will be completed within 14 calendar days.

I've gotten no email, no phone call, no mail, no download link, and no software.

How do I download the software I need to amend my returns?

[macuser_22]

Contact customer support during normal business hours.

There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.

(Note that phone support is for paying customers only. There is no phone support for Free Customers.)

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[joypd66]

I'm not a paying customer. I've already tried to reach customer support but been denied live chat and phone support for that reason.

Do I need to be a paying customer to amend taxes filed online?

[VolvoGirl]

If you don't want to wait and don't mind paying you can buy the full Mac program download for each year here,

https://turbotax.intuit.com/personal-taxes/past-years-products/2018 

Have you downloaded your tax returns as .tax2017 and .tax2018 files?  The amend instructions says how to

https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-turbotax-online-return/00/27371 

[macuser_22]

---

@joypd66 wrote:

I'm not a paying customer. I've already tried to reach customer support but been denied live chat and phone support for that reason.

Do I need to be a paying customer to amend taxes filed online?

---

Honestly, since only customer support can assist with this, and the desktop TurboTax deluxe (or higher) is required to amend, then when contacting Customer Support I would simply say that you are calling about the Mac desktop Deluxe version (because that IS what you are asking about) and explain after you get through.

You can also call Intuits main number  1 (800) 446-8848 and ask to be transferred to TurboTax that does not ask those questions although that might take longer.