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vuemont
New Member

MAC: I am not able to complete my direct deposit e-file, because the program is not responding. Is the Direct Deposit Site Down?

 
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mesquitebean
Level 15

MAC: I am not able to complete my direct deposit e-file, because the program is not responding. Is the Direct Deposit Site Down?

Are you using the desktop software (CD/download) for MAC?    It has some hiccups with the new OS X 10.13.  So other users who are using MAC High Sierra have reported problems with the same task you mention above; i.e., selecting a refund method.

See the workaround posted by user @boardjohn   in this thread below to see if it helps your circumstance.  Scroll way down to the answer section.  He was able to resolve the situation in Forms Mode on the Information Worksheet.

https://ttlc.intuit.com/questions/4128595-mac-repeated-crash-freeze


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3 Replies
mesquitebean
Level 15

MAC: I am not able to complete my direct deposit e-file, because the program is not responding. Is the Direct Deposit Site Down?

Are you using the desktop software (CD/download) for MAC?    It has some hiccups with the new OS X 10.13.  So other users who are using MAC High Sierra have reported problems with the same task you mention above; i.e., selecting a refund method.

See the workaround posted by user @boardjohn   in this thread below to see if it helps your circumstance.  Scroll way down to the answer section.  He was able to resolve the situation in Forms Mode on the Information Worksheet.

https://ttlc.intuit.com/questions/4128595-mac-repeated-crash-freeze


vuemont
New Member

MAC: I am not able to complete my direct deposit e-file, because the program is not responding. Is the Direct Deposit Site Down?

Thank you!  The workaround worked.
mesquitebean
Level 15

MAC: I am not able to complete my direct deposit e-file, because the program is not responding. Is the Direct Deposit Site Down?

Great news!  Good luck.
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