Last year I scheduled a payment for my state tax through turbotax, now my state is claiming it was not paid. How would I go back and find that information?

[DoninGA]

Most states do not allow state taxes owed to be debited from a bank account when using tax preparation software.  They require that the taxpayer access the state department of revenue website to pay the state taxes owed either by debit from a bank account or by credit card.

There will be a State Filing Instructions page included in the PDF which shows how you selected to pay the state taxes owed.  Additionally, taxes owed can never be paid from a tax refund, federal or state.

Was the state tax return e-filed and accepted by the state?

See this TurboTax support FAQ for checking the status of an e-filed tax return - https://ttlc.intuit.com/community/return-status/help/how-do-i-check-my-e-file-status/01/25538

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

[VolvoGirl]

Your only proof of payment is your bank statement or credit card showing the payment coming out.  Turbo Tax only passes your bank account number to the state for the state to take it out of your account.  But most states do not let you pay by Direct Debit so you have to mail in a check or go directly to the state's website to pay.  And some banks use different routing numbers for deposits and payments.  Double check the number you entered with your bank.

Check the printout or PDF of your return; look for the state cover sheet with the Turbotax logo.  If you owed tax, it will show the payment information and how/when you decided to pay.  Read the state payment instructions carefully since most states cannot be paid from within the TT system and requires additional steps.

https://ttlc.intuit.com/community/refunds/help/what-are-my-options-for-getting-my-state-refund-or-fo...