I filed my 2017 tax via of your software. I am so distraught. I have been on my computer for weeks trying to correct AGI for 2016 in which I did. and thought that it was efile by you, but just in case it was not I called IRS and I was able to fax the return last week and now learn that it is being processed. I waited on the phone for one hour today only to speak to the rudest person ever, stayed on the phone with her for 30 minutes and all She could tell me was that my return was submitted several times and all have been rejected. I am in the last phase of refinancing my home at a very low rate, however 2017 taxes need to be posted. I just dont know what to do. Can you help either send me a msg. at [phone number removed], email, or call, I need help!!
@Steward_a E-filing is permanently closed for a 2017 return. The only way to file it is to print it, sign it and mail it. The AGI you were trying to use for e-filing does not matter when you mail the return.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.