There
should be information in the email about how to pay your fees to avoid the
automatic debit to your account.
You
can make a payment here.
If
you're not sure what your order number is, you can locate it here.
Please contact us if you need assistance.
When
you chose the Refund Processing
Service to deduct your fees from your federal tax refund, you
agreed to let us debit the fees from your account in the event your refund was
insufficient to cover the fees.
Normally,
your refund should more than cover any TurboTax fees.
However, there are two situations where the fee may not be
covered and a charge (debit) is applied to your account:
- The IRS takes more than 45 days to
process your return (For example: if your 1095-A was corrected and your
tax return information does not match what the IRS has).
- The IRS finds an adjustment or
deducts other obligations from your return, reducing your refund below
what the TurboTax fees are.
This
was spelled out in the Refund Processing Agreement you signed:
In
addition, by clicking the "I Agree" button below, you electronically
sign and authorize Intuit (through its third party processor) to debit the
TurboTax Fees, Additional Products and Services Purchased and any applicable
sales tax from your bank account number identified in the Agreement below, in
the event that you do not receive a tax refund that is sufficient to pay for
them.
When
we discovered your refund wouldn't be enough to cover your TurboTax fees, we
sent you a Request for
Payment email, which had information on alternate ways to pay
your TurboTax fees.
If
we don't hear from you, we send 2 additional Account Debit
Pending reminder emails.
Finally, when your fees remain unpaid 45 days after your
original estimated refund date, we debit your bank account for your TurboTax
fees and you receive a Debit to your bank account
has been initiatednotification
email.
Related Information:
GEN81646
Answered by TurboTax
FAQ to this question
https://ttlc.intuit.com/replies/5555598
