TurboTax provides do-it-yourself tax software so that you can prepare your tax return and file it with the IRS. TurboTax cannot legally intercede with the IRS for you, nor does the IRS ever share any information about your tax return or refund with TurboTax. Once you file your tax return, the matter is between you and the IRS. Only the IRS can tell you why they did not issue your refund, or what happened.
You say that you have not received your refund for the past three years. Were those returns e-filed successfully and accepted by the IRS? Does it say in your account that the e-files were accepted? Or does it say "rejected", "ready to mail, " or "printed?" If it says anything other than "accepted" then the returns were not filed. If you discover that the returns were not filed, you can still file by mail. You would need to print, sign and mail each one in its own separate envelope to the IRS.
Further information:
TurboTax does not get any information at all from the IRS after you file your tax return. No one at TurboTax knows what the IRS is doing with your return.
There have been a lot of delays for 2020 and 2021 federal refunds. Did you mail your return or e-file?
If you mailed it:
MAILED RETURNS
If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.
TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.
The IRS refund site recently changed and is now showing information for 2020 returns as well as information for 2021 returns so you can check the IRS site.
You need your filing status, your Social Security number and the exact amount (line 35a of your 2020 or 2021 Form 1040) of your federal refund to track your Federal refund:
https://www.irs.gov/refunds
Or......
Did you e-file? Did you click a big orange button that said “Transmit my returns now?”
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
Does your TT account say that your return was accepted? Or does it say something else—like “rejected”, “printed” or “ready to mail?” If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.
TurboTax does not mail your tax return for you.
If your e-file was accepted:
If you chose to have your fees deducted from your federal refund:
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
TAX ADVOCATE
At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
