It says my federal return was deposited 4/19 &is still not there. I found this on irs.gov. anyone have this happen? I know I have the correct routing #

[Critter-3]

If the IRS WMR tool at that link says your refund has been sent electronically, then where the funds go first depends on what you chose for your refund option.   Look at your return PDF and view a page called Electronic Filing Instructions and that should show you what your refund choice was.   

Here are some possibilities:

1. If you chose no special handling, the IRS sends a direct deposit directly to your bank account (or card.)  If your bank refuses the deposit, it goes back to the IRS who would issue a check in the mail.
2. On the other hand, if you chose to pay any TurboTax fees out of your Federal refund, the IRS sends your refund to an intermediary bank where the fees are subtracted, and then that intermediary bank sends the remainder of the refund to your bank account (or card).   The company that handles that is SBTPG, a Green Dot company, and the bank is often a Green Dot Bank or affiliate.   If for some reason your bank refuses that deposit, it goes back to SBTPG's bank, who would normally issue a paper check in the mail.  Less commonly, SBTPG might send a returned deposit back to the IRS and let the IRS send a check in the mail.
3. If you chose to receive your refund into a Credit Karma Money Spend account and Credit Karma Visa Debit Card, that is handled by a bank called MVB Bank.  Some people have said they ended up with that Credit Karma option without realizing it and spent weeks wondering where their money was, and it was at Credit Karma.   If that happened to you, you can contact Credit Karma Support for the Money Spend account.
4. A few users have reported that the IRS sent their refund to their brokerage cash account without their realizing it.   I suspect these users had used the TurboTax import feature to import data from a brokerage account in the past and that TurboTax also imported that deposit info.   In that case, the bank involved would be whatever particular underlying bank the brokerage uses to manage the cash funds in a client's brokerage account.

NOTE:  It's also possible to have more than one of those situations if fees were paid out of the Federal refund (option 2).  For example, a filer might have chosen situations 2 and 3, or 2 and 4.

[laurenleeholley-]

I'm in category #1. 

[Critter-3]

@laurenleeholley- 

Ok ... so if the IRS says they sent the refund then check with your bank. Did they ever get the money?  Did it go to your account or someone else's?  Did they reject the deposit ?

If you check the IRS site :  https://www.irs.gov/refunds

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions." 

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate