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"It says I have received my state refund but I have not."
What is the "it??"
We don't know where you are seeing that, but TurboTax won't know if you received a state refund deposit or not. What is showing at your state refund lookup tool? It, too, won't know if you've actually received it. It would only know if it was approved and sent or not.
FAQ: How do I track my state refund?
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