It says i filed with turbo tax for 2020 income taxes and was suppose to receive 643$. i never received it, how do i find out more information on this

[xmasbaby0]

For tax year 2020?    And you are just asking now in 2024?   First check to see what it says in your account for 2020.   

 What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”

If the account does not show that the return was e-filed successfully and accepted, then you still have time to mail it in if you do it no later than April 15, 2024.  After that it will be too late to receive the refund.  The IRS will keep it.

You can print it, sign and date it in ink, and mail it to the IRS.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

If the account says the return was accepted, then you will need to call the IRS to see what happened.  The IRS refund site is no longer displaying information for 2020 returns.

To  call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

[CatinaT1]

You can also look on your IRS Account. If you don't have one, you will need to create an account.

IRS Individual Online Account  

Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.  

With an IRS Individual Online Account, people can: 

View balance owed, payment history and schedule payments. 

Cancel scheduled payments – new feature for 2024. 

Get transcripts. 

View or create payment plans. 

See digital copies of some IRS notices. 

View key data from their most recently filed tax return, including adjusted gross income. 

Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment. 

View, approve and electronically sign power of attorney and tax information authorizations from their tax professional.