it’s been 21 days since i filed and the IRS said they sent the return to my bank, but the bank doesn’t have it. what should I do

[NicolleR1]

Most refunds are sent within 21 days if you filed electronically, and 4–6 weeks if you filed by paper. This assumes that there's no delay and nothing is holding your refund. 

Even though the IRS has already sent the funds, the bank may take up to 5-business days to process and deposit into your account.

Please read this article to see more information:

What if my IRS refund is taking longer than 21 days?

You can also keep monitoring your refund status by clicking on the link below:

Where's my Refund

[bellanevarez13]

i filled over turbo tax, and the IRS sent my federal taxes back to my bank march 17 so it’s been more than 5 days, but my bank says they don’t see anything 

[DoninGA]

@bellanevarez13 Did you request to have your TurboTax account fees paid from the federal tax refund?

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com